Bright House Networks

Managed Security Features

Unlimited Technical Support

Equipment Support & Maintenance

Network Health Monitoring

Proactive Security Monitoring

On-Line, Real-Time Reports

Managed Security Overview

Bright House Networks Managed Security Services provide a comprehensive network security solution for any size of business including:

System Management

Bright House Networks certified personnel install and configure your firewall or VPN for maximum security.  Our services include unlimited technical support, system maintenance, configuration backup and repair or replacement of defective equipment.  Our automated incident and response escalation begins whenever a security event or system failure is detected.

Pro-Active Security Monitoring

Pro-active security monitoring by our automated systems and trained security professionals provides a complete security solution for your network.  Our Threat Detection System tracks network usage and alerts our staff in the event of suspicious activity.  Our personnel investigate those events and, if appropriate, contact you to assist with resolution.

Network Monitoring

We continuously monitor all systems in the field with advanced systems to asses the health of your network.  In the event of a failure by any monitored device, our personnel are notified and respond immediately.

Management Reports

Bright House Networks Managed Security provides access to a variety of real-time reports on our Customer Web Portal that help you manage your network usage.  Reports such as "Top Websites", "top users" or "Bandwidth Usage" help you quickly identify problem areas and help you reduce your non-essential network usage.  In addition, Bright House Network's on-line reports can help identify user access to inappropriate Websites.