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Customer Web Portal Bright House Networks Managed Security includes access to our Customer Web Portal. This portal provides tools and reports to help you manage your network security. There are four primary functions including:
Network Status Every five minutes our monitoring system contacts every firewall for every customer. If we are unable to get a response, an alarm event is automatically generated. An on-call person is paged and they have 15 minutes to respond to the outage or the system automatically escalates to additional personnel. The network status pages allow you to see the total up time and historical events associated with your connection. When first logging into the system, you have an immediate view of your current network status. » Click for sample of Network Status page » Click for sample of Device Status page
Notifications The system can automatically send you emails for a variety of events including: alarms (for outages), alerts and logs from firewall activity and automated reports such as websites blocked by content filtering. Any device that receives an email can receive a notification. So for example, if you want to receive a text message on your cell phone if your network is down, it's easy to set up. » Click for sample image of notifications settings
Customer Support You can call our toll-free number or log-on for technical support. Every request is documented in our system and and all events are date and time stamped. If you go on-line to request support, once you click on "submit", the information is automatically routed to support personnel. Our staff is ready to take your requests Monday through Friday during normal business hours, however, if you need assistance after hours, you can submit an emergency request or leave a message at the prompt on our support line and someone will be automatically paged. » Click for sample image of support request history » Click for sample image of support request form
Reports The portal provides a variety of different reports designed to help you identify activity on your network. The reporting system keeps the most recent 30 days of activity on-line and is available anywhere you have access to the Internet. Some of the available reports include:
Top Web Sites - This report shows you which sites are visited most by users on your network. As with most reports, you can drill them down further to see which IP addresses are visiting which sites. » Click for a sample image of Top Web Sites
Top Web Surfers - This report shows you which users are utilizing the network the most. You can then drill down and view the sites for each user. » Click for a sample image of Top Web Surfers
Top Bandwidth Users - This report shows which users are using the most total bandwidth. » Click for a sample image of Top Bandwidth Users
Security Services Summary - This report shows events blocked by the firewall's security software including Content Filter, Gateway Anti-Virus, Anti-Spyware and Intrusion prevention. » Click for a sample image of Security Services Summary
Destination Port Summary - There are a number of diagnostic reports available such as this one that help network administrators identify specific network activity by port and by IP address. » Click for a sample image of Destination Port Summary
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