Managed Security Service Levels

Whether you are a small office at one location or an enterprise with multiple locations, Bright House Networks Managed Security has a solution to fit your needs.  You can begin with a Managed Firewall solution or you can take advantage of our Threat Detection System to monitor your network for threats.  In addition, you can choose whether to utilize the advanced security features available on the firewall. 

Good

Our Basic Managed Firewall provides you a state-of-the-art firewall from SonicWALL, a world leader in network security products.  Included with the firewall is configuration by security professionals, unlimited technical support, repair or replacement of defective equipment and monitoring for health (up/down) during normal business hours.  In addition, you will have access to our Customer Web Portal that provides customer support, network health statistics and network usage reports.  Our technical support team is available 24x7x365.  All of these features are available for a low monthly fee.

For added security, combine the Enhanced Security Software from SonicWALL which provides Gateway Anti-Virus, Anti-Spyware, Intrusion Prevention as well as Content Filtering, all for a monthly fee that is less than it would cost you to buy it yourself.  Click here to learn more about SonicWALL's advanced security software.

Best

Bright House Networks has invested in advanced technology that allows us to identify threats to your network and notify you in the event of a problem.  Our Threat Detection System is one of the most sophisticated systems in the industry.  Our Security Team is always on duty and in the event of a threat to your network, we immediately contact you to assist with resolution.  You can choose to have your network monitored Mon-Fri 8x5 or 24x7x365.  When deciding whether to utilize this solution, click here to discuss the reasons why.

For added security, combine the Enhanced Security Software from SonicWALL which provides Gateway Anti-Virus, Anti-Spyware, Intrusion Prevention as well as Content Filtering, all for a monthly fee that is less than it would cost you to buy it yourself.  Click here to learn more about SonicWALL's advanced security software.

* Response times for non-emergency requests are business hours; Monday through Friday 8:00 a.m. to 5:00 p.m.

Response times for emergency requests are 1 hour 24x7.